News & Insights

Telehealth has reshaped how healthcare services are delivered across Australia. But while the delivery method may change, the professional and business risks do not disappear, they evolve. Insurance and compliance arrangements need to evolve with them. Importantly, "telehealth insurance" is not a standalone product. Instead, telehealth affects your risk profile and how your existing covers respond.

Professional Indemnity (PI) insurance is designed to respond to claims arising from the provision of professional services.

Despite this, misconceptions about who needs PI insurance and how it works remain common.

Most business owners understand exclusions. If a risk is excluded, the position is clear: the policy will not respond. More complex, and often less scrutinised, are situations where cover technically exists, yet the structure of the insurance policy significantly limits the practical financial benefit.